This policy explains in detail how your personal information is collected, used, and protected at VIP99. We believe transparency is the foundation of trust.
All data transmissions are encrypted with 256-bit SSL — bank-grade security.
None of your information is sold to advertisers or any third party.
You have the full right to request access to, correction of, or deletion of your personal data.
Using the VIP99 platform requires you to provide certain personal information. You have the right to know how that information is managed, and it is our responsibility to be transparent about it. VIP99 always treats your privacy as its highest priority.
This Privacy Policy applies to the VIP99 website, mobile app, and all related services. By creating an account or using any VIP99 service, you are considered to have agreed to this policy.
This policy has been written in clear, plain language so you can easily understand what happens with your information.
VIP99 only collects information that is necessary to provide its services. No unnecessary data is ever requested.
Information collected at registration:
Information collected during KYC (Know Your Customer) verification:
Automatically collected information:
VIP99 never collects or stores full bank card numbers, PINs, or passwords.
VIP99 uses collected information solely for specific purposes. Each purpose is clearly stated below:
| Purpose | What information is used | Legal basis |
|---|---|---|
| Account management | Name, Email, Phone | Contract Performance |
| Identity Verification | KYC documents, photos | Legal obligation |
| Payment Processing | Payment Information and Transaction History | Contract Performance |
| Support Services | Contact details, description of issue | Legitimate Interest |
| Promotions and Bonuses | Activity history | Compliance |
| Fraud Prevention | IP address, device information, logs | Legal obligation |
VIP99 follows the highest industry standards to protect your data. Our security infrastructure is outlined below:
Keep your password strong and never share it with anyone. VIP99 will never ask for your password via email or phone.
VIP99 uses cookies on its website and app. Cookies are small data files stored in your browser that help improve the quality of our service.
Types of cookies we use:
You can manage your cookie preferences at any time through your browser settings. Please note that disabling cookies may limit some features.
VIP99 takes extra precautions for financial transactions. All transactions made via mobile banking, bank transfer, or e-wallet are fully secured.
VIP99 will never ask for your payment details via email, SMS, or phone. Any such request is fraudulent.
VIP99 strictly does not provide services to anyone under the age of 18. Our policy on this is unambiguous:
As a VIP99 member, you have full rights over your information:
You can view your personal information at any time by logging into your profile.
To correct inaccurate or outdated information, please submit a request to our support team.
Where no legal obligation applies, you may request deletion of your data upon account closure.
You can object to your data being used for specific purposes, particularly for marketing emails.
You may request a copy of your data to download.
For any data rights requests, email us at [email protected] or reach out via Live Chat.
VIP99 does not retain data longer than necessary. Retention periods are determined by legal obligations and business requirements:
VIP99 may update this Privacy Policy as needed. For any significant changes, we will:
Continued use of VIP99 after any changes takes effect will be considered your acceptance of the updated policy.
If you have any questions or concerns about our Privacy Policy, please get in touch. Our data privacy team aims to respond within 72 hours.
Our data centers are monitored 24/7, with security ensured at both physical and digital levels.
Two-factor authentication is available for account login — keeping your account even more secure.
Our AI-powered system detects suspicious activity in real time and triggers immediate alerts.
Regular security audits and vulnerability assessments are conducted by independent third parties.
Only authorized personnel have access to the data they need. All access is logged.
Data is backed up regularly with encryption, ensuring recovery is possible in the event of an incident.
Enjoy gaming without compromising your privacy. At VIP99, your data stays in your hands — always.